You recently changed your DrexelMed domain password. You attempt to log on to a laptop or desktop that is at home or off site and are unable to use the current password. An older password will allow you to log in.
You may hardwire your desktop/laptop to the Drexel University College of Medicine network. Reboot the computer, then log in with your current password.
If you have the VPN client installed on your computer, launch the VPN software. When prompted, log in with your current username and password. Once connected to VPN, hit the CTRL-ALT-DEL keys on your keyboard and lock your computer. Wait 30 seconds. Then hit CTRL-ALT-DEL again and log in with your current username and password
If these methods do not work, please contact technical services at 215-762-1999.