University Owned

Purchase

Verizon Wireless Blackberry Purchases can be made through CoM-IT Technical Services.  Please select the model you wish to purchase and open a support request via http://drexelmed.edu/help.  A quote will be sent for your approval prior to the order being submitted.

 

 8830

8330 8130 9530
Features Available        
         
Wireless email x x x x
Organizer x x x x
Browser x x x x
Phone x x x x
Camera   x x x
Video Recording   x x x
BlackBerry® Maps       x
Media player x x x x
Built-in GPS       x
Corporate data access x x x x
SMS x x x x
MMS x x x x
GPS x x x  
Global Support x     x

All Blackberry activations must include the purchase of a BES license.


Blackberry Enterprise licenses can be purchase directly through CDWG or by e-mailing DUCoM's Verizon Representative at Robert.perrong1@verizonwireless.com.  Once you have received your Blackberry Enterprise Client Access License, please contact CoM-IT Technical Services at (215)762-1999 or by visiting the CoM-IT Support Portal.

Activation

Activate Blackberry device (Phone and Voicemail)

1.     Verify that the antenna is turned ON and there is a 1X symbol in the upper right-hand corner
2.     You should automatically recieve a Welcome message stating that your device has been registered
3.     Call *228 from the device and follow the prompts to complete activation
4.     Dial *86 to begin your voicemail setup.

For additional assistance with activation contact Verizon Customer Service by dialing  *611 from the device or 800-922-0204

Activating Wireless E-mail

Attach the BES License code received with your Blackberry to the CoM-IT Technical Services Ticket.  Once this is submitted, you will receive an activation e-mail with a activation password.

Follow these steps to activate your handheld on the server:
1.      Open Options (Wrench icon) on the device
2.      Click on Enterprise Activation
3.      Enter your full Drexelmed.edu email address (first.last@drexelmed.edu)
4.      Enter the password that was provided in the activation email
5.      Open the Menu and select Activate

Once the activation process begins you will see a completion percentage appear on the screen. The whole process may take anywhere from 10 mins to 1 hour to complete. When the process done you will see a message informing you that your "Activation is Complete".

Learn how to use your device.

 

 

Technical Support

Online hardware/e-mail support for Verizon devices on the College of Medicine group account is available via http://drexelmed.edu/help


If the issue cannot be resolved via the online support center, users may bring their device to College of Medicine Technical Services located on the 4th floor of New College Building between 8 AM – 5 PM Monday-Friday.


Due to delivery time from Verizon, hardware issues requiring replacement parts have a four-day turn-around . For immediate service, users may submit a request to Technical Services and have their account notated, they can then visit any Verizon Wireless location to have their equipment repaired.


Users with personal devices will need to contact their cellular carrier for support, service changes and billing issues with their devices.