Online hardware/e-mail support for Verizon devices on the College of Medicine group account is available via http://drexelmed.edu/help
If the issue cannot be resolved via the online support center, users may bring their device to College of Medicine Technical Services located on the 4th floor of New College Building between 8 AM – 5 PM Monday-Friday.
Due to delivery time from Verizon, hardware issues requiring replacement parts have a four-day turn-around . For immediate service, users may submit a request to Technical Services and have their account notated, they can then visit any Verizon Wireless location to have their equipment repaired.
Users with personal devices will need to contact their cellular carrier for support, service changes and billing issues with their devices.