FAQs

  • How do I protect my computer from a computer virus?
    • Never open an email from someone you don’t know or click on a link that is in an email. Hackers can send virus infections through email or malicious websites.
    • Your Windows-based office computer (desktop or laptop) should be a member of DUCOM's “Windows domain.” If it is a member, the IT department manages an antivirus service that automatically protects and updates to keep the computer protected from viruses. 
    • If your computer is a DUCOM-issued computer and not on the DUCOM domain, you should ask for help from IT (215-762-1999) to get the computer onto the DUCOM domain.
    • CoM-IT cannot support personal computers if they get infected by a computer virus. Important: you should maintain backups of your personal computer(s).
  • What should I do to compute safely?
    • Backup of your data is critical in order to recover data lost due to hardware failure or virus infection.
    • Use strong passwords that are not easy to guess.
    • Use virus/spyware protection software
    • Use a personal firewall as a first line of defense. If you have high-speed internet with wireless WiFi you probably already have one.
    • Turn off or disconnect your computers when not using them.
    • Do not open emails or email attachments from anyone you do not know. Ignore enticing subject lines or attachment names.
    • Keep your software and operating system patches up to date.
  • Is there someone in IT that can help identify computer risks and vulnerabilities?
  • What is a good password?
    • A good password should be easy to remember so that when you type it onto the keyboard you don’t make mistakes. 
    • The length should be at least 8 characters, which most computer systems will automatically enforce.
    • You should NOT use a password that someone could easily guess based on things they know about you. 
    • Complexity requires a combination of lower-case letters, upper-case letters and numbers or symbols on the keyboard. Usually a combination of three of the four types of characters is required to make a password complex.
    • Microsoft has advice on selection of good passwords at www.microsoft.com/protect/fraud/passwords/create.aspx
  • How do I figure out if a web page is “secure”?
    • A secure web page is indicated by two things. First, at the beginning of the address line, look for HTTPS (before the “://www.somesite.com”). The S indicates “secured.”
    • The second thing to look for is a “closed” padlock icon. This is usually at the right side or your website address or at the bottom of some browsers. You can click the padlock and see technical information about the company, stored in what is called a “certificate.” The technical details should match the address of the page you are trying to access. If they don’t, it might indicate a problem with the security.
  • Where can I find policies for the University or College?
  • What should I do if I received a harassing or inappropriate email?
    • Occassionally, an email will slip past the spam filter that is not appropriate. If it’s only one or a few messages, deleting the email is sufficient. Contact the IT support line if the messages are continual and need to be blocked. It is possible the spam filter needs to be adjusted.
    • If an email looks targeted or directly threatening please forward the email to spam@drexelmed.edu for analysis.
  • Why am I getting spam?
    • While DUCOM employs a spam filter, it cannot block all spam.  Computers are pretty good at identifying spam and blocking it but the people who send spam try very hard and are creative about getting through filters.
    • When a website or someone asks for an email address, you are giving them permission to send you email. The more people and organizations who know your email, the more email you will get. If a company is legitimate they should remove you from their email lists when requested. If they do not, the spam filter used by DUCOM can block the sender. Contact IT services at 215-762-1999 or forward the email to spam@drexelmed.edu for analysis.
  • Where can I go to find out more about computer security?